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Self Help – The Line of Least Resistance by By Stefanie Amini, Marketing...
22/1/2013 Europe‘s premier tech gala takes place in one of Europe’s coolest tech cities: Berlin. On the nomination list is WalkMe, the world’s first interactive online guidance system. As I did blog...
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How Location-Based Services Are Transforming The Mobile Industry
See on Scoop.it – Designing design thinking driven operations With over 770 million GPS-enabled smartphones, there’s a whole lot that can be done. ; (#Location How Location-Based Services Are...
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The Technology Behind Mobile Research: Browsers vs. Apps
There’s a fault line running through mobile research technology that makes it not just a disruptive technology but one that is fragmenting research approaches. Forget mobile technology – we need to...
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The Technology Checklist for Social Customer Service – Salesforce …
See on Scoop.it – Designing design thinking driven operations So, you’ve made the case for implementing social customer service at your contact center. Now it’s time to start thinking about what...
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The Top Ten Call Centre Problems
Now Customer Service Week ends, I include this post of mid September. Not limited to call centres only, in my opinion Found at The Top Ten Call Centre Problems. Call centres are at the front line of...
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Forecasting and Scheduling Beyond the Phones – Off Center
Is this bad? Depends on the waste in the opex is my opinion. But what is bad is if the strategy is not incorporated in the hearts of the employees. Found at Forecasting and Scheduling Beyond the Phones...
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E-Commerce News: Trends: Retail Industry Is Ripe for Mobile
Found at E-Commerce News: Trends: Retail Industry Is Ripe for Mobile. Listen to your customers. Mobile is a driver for consumer satisfaction and enterprise revenue growth, but the consumer is expecting...
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10 Dumb Things Smart Contact Center Executives Do – The Taylor Reach Group
Loved the statement. For me the content is applicable to more disciplines. Funny to realize that connecting within a company and to the outer world is that difficult. Although, probably that approach...
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